Shipping policy
1. Processing Times
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Orders are typically processed within 2–3 business days of payment.
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During peak seasons or product launches, processing times may be longer.
2. Shipping Rates
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Shipping rates are calculated at checkout based on your location and order size.
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We currently ship from Australia and offer international shipping to most countries.
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Duties, taxes, and import fees are the responsibility of the customer.
3. Delivery Times
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Domestic (Australia): 2–7 business days.
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International: 7–21 business days, depending on destination and courier.
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Delivery times are estimates and may vary due to customs or courier delays.
4. Tracking
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All orders include tracking information, provided via email once your order ships.
5. Lost or Damaged Shipments
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We are not responsible for lost, stolen, or damaged packages once handed to the courier.
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Customers must file a claim with the courier. We will assist where possible.
6. Pre-Orders & Backorders
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Products purchased on pre-order will ship as soon as they become available.
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Estimated delivery dates will be communicated at checkout.
7. Contact for Shipping
📧 info@cloudixfoils.com
📍 Cloud IX Foils – 4 Norman st Tweed Heads