Privacy policy
At Cloud IX Foils, we take pride in the quality of our products. This policy outlines warranty coverage and return conditions.
1. Warranty Coverage
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All Cloud IX Foils products are covered by a 12-month manufacturer’s warranty against defects in materials and workmanship.
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To qualify for extended warranty, products must be registered on our website within 14 days of purchase.
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Warranty does not cover:
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Normal wear and tear.
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Cosmetic damage (scratches, chips, UV fading).
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Damage caused by misuse, abuse, alteration, or accidents.
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Commercial or rental use, unless approved in writing.
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2. Warranty Claims
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Proof of purchase (invoice or receipt) is required.
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We may request photos or inspection of the product before approving a claim.
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If approved, we will repair, replace, or credit the product at our discretion.
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Shipping costs for returns are the responsibility of the customer unless otherwise agreed.
3. Returns & Exchanges
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We accept returns for unused products within 14 days of delivery.
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Products must be in original packaging, unused, and in resalable condition.
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Refunds will be processed to the original payment method, minus shipping costs.
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Custom orders, sale items, or promotional products are non-refundable.
4. Limitation of Liability
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Watersports and hydrofoiling carry inherent risks. Cloud IX Foils accepts no liability for injuries, damages, or losses related to the use of our products.
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Our maximum liability is limited to the purchase price of the product.
5. Contact for Warranty/Returns
📧 info@cloudixfoils.com
📍 Cloud IX Foils – 4 Norman st Tweed Heads