Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns MUST be authorised by CloudIX Foils before goods are returned. Please call or email one of our helpful staff and they will give you a Return Product Authorisation number which must be enclosed in return parcel as well as the original purchase receipt.

Please allow 5 to 10 business days for us to receive, process and ship your exchange.

Please allow 5 to 10 business days for us to receive and process your refund, and for funds to be returned to your account by your financial institution.

(Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case)

To ensure your return is validated please take note below!

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase and  a return product authorisation number

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at karl@cloud9surffoils.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team before sending the item back.

If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Send your email to karl@cloud9surffoils.com.au 

Shipping
To return your product, you should mail your product to: CloudIX Surf Foils Australia, 4 Norman st , Tweed Heads NSW 2485, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

⚠️ DISCLAIMER – USE AT OWN RISK

Watersports, foiling, and the use of hydrofoil equipment involve inherent risks, hazards, and dangers that can result in serious injury, paralysis, or even death.

By purchasing, using, or participating in activities with Cloud IX Foils products, you acknowledge and agree that:

• You assume full responsibility for your own safety and the safety of others around you.

• You have the necessary skills, fitness level, and experience to safely use hydrofoil equipment.

• Cloud IX Foils is not liable for any accident, injury, damage, or loss arising from the use or misuse of our products.

• Proper training, safety equipment (including helmets, impact vests, and leashes), and responsible riding practices are essential.

By using our products, you agree to release, indemnify, and hold harmless Cloud IX Foils, its owners, employees, and affiliates from any and all liability, claims, or demands related to your participation in hydrofoiling activities.

👉 Always ride within your ability, respect weather and water conditions, and follow local regulations.